Know the truth about your Indian vendor before you renew
For companies whose Indian IT or outsourcing vendor is missing targets, costing more, or coming up for renewal.
Call us when
- Service levels are being missed, but the vendor's reports look fine.
- Costs keep rising without more being delivered.
- Key people keep leaving your account.
- Renewal or exit is coming up and you need facts.
What we do
- A fixed-price review of delivery, cost, people risk and the contract, based on your own records.
- Clear options: renew on better terms, fix specific problems, or exit.
- If you continue, a monthly review of delivery and invoices against the contract.
What we measure
We agree the exact measures with you at the start, using your own data. These are typical.
What you see each week
Every program runs on the PMO Desk platform. For this service, your view includes:
- Vendor scorecard: service levels, cost and people risk
- Invoices checked against the contract
- Issues and actions the vendor owes you
- Renew, fix or exit options with the evidence behind each
When it ends
When the contract is renewed on fixed terms, ended, or the work is moved in-house. Then we check the results again.
- We hand overOn the date agreed at the start. You run it from here.
- 3 months laterWe check the results again, from your own systems.
- 6 months laterWe report how far results are from what you approved.
- 12 months laterDid the program deliver what it was approved for?
Who does what
| Role | |
|---|---|
| You | Approve the business case and the results we measure. Make the decisions at each checkpoint. Run the operation after we hand over. |
| Your vendors and partners | Do the work: build, hire, supply, deliver. They work under their own contracts with you. |
| PMO Desk | Runs the program for you on the PMO Desk platform: one plan, regular checkpoints, risks tracked, honest reports in your time zone. Accountable to you, paid only by you. |
Questions
Will you try to sell us a replacement vendor?
No. We don't supply or sell vendors. If anyone connected to us could benefit from replacing your vendor, we tell you in writing before we start.
Do we have to continue after the review?
No. The review is fixed-price and the findings are yours to keep, whatever you decide.
Other services
Setting up an India centre
Building a capability centre in India, or moving work into one.
Entering India
An entity, plant, team, supplier base or product launch.
Rescuing a program in trouble
An independent assessment and a clear go or stop decision.
Exiting India
Closing or restructuring an Indian company.
Tell us about your India program
Start with a 30-minute call. We will tell you honestly whether we can help, and what the first step would cost.